Shipping policy

Shipping Policy

We ship worldwide to the United States, United Kingdom, Canada, Australia, and New Zealand. If your country doesn't appear at checkout, we're not able to ship there yet.

🚚 Free Shipping Over $50

Every order of $50 USD or more ships free — to all of the countries we serve. That includes all of our 2-pack and 3-pack bundles.

For orders under $50, shipping is a flat $4.99 to every country we serve.

Processing time

Orders are prepared and dispatched within 1–3 business days of payment being confirmed. Orders placed at a weekend or on a public holiday begin processing the next business day.

Delivery time

* United States: 7–10 business days after dispatch
* United Kingdom, Canada, Australia, New Zealand: 7–10 business days after dispatch

These are carrier estimates, not guarantees. Delivery can be affected by customs clearance, peak seasons, holidays, weather, and carrier delays outside our control.

Tracking

Every order ships tracked. You'll receive a confirmation email with your tracking number as soon as your parcel leaves us. Tracking can take 1–3 business days to start updating after the label is created — this is normal and doesn't mean anything is wrong. You can also check progress any time using the Track Your Order link on our website.

Currency

All prices and shipping charges are shown and charged in US dollars (USD). Your bank or card issuer may apply its own exchange rate or a foreign transaction fee.

Customs, duties & import taxes

Orders shipped outside the United States may be subject to import duties, taxes (such as VAT or GST), or carrier handling fees charged by the destination country. These charges are set by your local authorities, are not included in the price or shipping charge, and are the responsibility of the recipient. We're not able to predict or refund them.

Delivery address

Please double-check your address before completing checkout — we can only ship to the address on the order. We're not responsible for parcels delayed or lost because of an incomplete or incorrect address. If a parcel is returned to us as undeliverable, refused, or unclaimed, we'll refund the item value once it's back with us; shipping costs are not refundable in that case.

Multiple parcels

Multi-pack orders occasionally travel as more than one parcel and may arrive on different days. If one parcel arrives and another hasn't within 5 business days, let us know and we'll trace it.

Delays, missing or damaged parcels

* Running late? If your order hasn't arrived within the estimated window above, email teamcoram@yahoo.com with your order number and we'll open a trace with the carrier.
* Tracking says delivered but nothing arrived? Tell us within 7 days of that delivery scan — carriers only give us a limited window to investigate.
* Arrived damaged? Photograph the outer box and the product before discarding any packaging, and email us within 48 hours of delivery. See our Refund Policy for what happens next.

Any questions about shipping: teamcoram@yahoo.com