Refund policy

Refund & Return Policy

Every Coram light is made to bring a calmer, warmer feeling into your home. If something isn't right, we want to fix it — quickly and fairly. This page explains exactly how, so there are no surprises.

🕒 Cancelling an order

Changed your mind straight away? Email teamcoram@yahoo.com within 24 hours of placing your order and we'll cancel it and refund you in full.

After 24 hours your order has usually entered picking and packing and can no longer be stopped. Once it has shipped, it needs to be handled as a return using the steps below.

🗓️ Your 30-day window

You have 30 days from the date your order is delivered to request a return or a refund. Requests made after 30 days can't be accepted, unless the law where you live gives you a longer right.

✅ When it's on us — free of charge

If the problem is our fault, you pay nothing — and we'll tell you whether the item needs to be sent back. Often it doesn't.

We'll replace the item or refund you in full, whichever you prefer, if:

The light is faulty out of the box — it doesn't power on, doesn't project, or a mode, colour, or the remote doesn't work;
The wrong item, wrong bundle size, or wrong variant was sent;
The item arrived broken, cracked, or damaged in transit;
Parts are missing from the box (remote, USB cable, image slides, and so on);
The light stops working correctly through no fault of your own within your 30-day window.

What we need from you: email teamcoram@yahoo.com with your order number and clear photos or a short video showing the problem.

Damage in transit must be reported within 48 hours of delivery, with a photo of the outer packaging as well — carriers give us only a short window to file a claim, so we can't treat later reports as transit damage.
Faults and missing parts can be reported any time within your 30-day window.

💬 When you simply changed your mind

Sometimes a light just isn't what you pictured, and that's completely fine. We accept these returns too — we only ask that you cover the cost of sending it back.

This applies when:

You changed your mind or no longer want it;
It didn't match your expectations, your room, or your décor;
You ordered the wrong item or the wrong bundle size by mistake;
It was an unwanted gift.

In these cases:

The item must be returned to us. Change-of-mind refunds are issued only after the item arrives back at our returns address and passes inspection.
Return shipping is arranged and paid by you. Please use a tracked service and keep your receipt — we can only refund items that actually reach us, and we can't reimburse return postage.
Original outbound shipping charges, where they were paid, are not refundable.
We don't charge a restocking or handling fee — once your return arrives and passes inspection, the full product price comes back to you.

Our returns address is provided when we authorise your return. Please don't send anything back before you've received it from us.

Condition: the item must be unused or in like-new condition, with no scratches or marks, in its original packaging, and complete with every accessory. Returns that arrive used, incomplete, or damaged after delivery may be refused, or refunded only in part in proportion to the loss in value.

📦 Returning part of a multi-pack

Our 2-pack and 3-pack prices are bundle prices — the per-unit price is lower because you bought a set. If you return only part of a set, the bundle discount no longer applies to what you keep.

So the maths is simply:

Return the whole set → full refund of what you paid for it (you cover return shipping if it's a change-of-mind return).
Return part of a set → we refund what you paid minus the normal single-unit price of every item you keep. You keep those items at their regular price, not at the bundle price.

Example: you buy a 3-pack of the Ripple Glow Lamp for $119.97 and return one lamp. The two you keep are then charged at the standard single price ($49.99 each = $99.98), so your refund is $119.97 − $99.98 = $19.99.

Free gifts and promotional items must be returned together with the paid item whenever an order is refunded in full. If a gift is kept, its regular value is deducted from the refund.

🚚 Free-shipping orders

Orders of $50 or more ship free. If you return part of such an order and the value you keep falls below $50, the actual outbound shipping cost we paid may be deducted from your refund, since the order no longer qualifies for free shipping.

💌 How to start a return

Email teamcoram@yahoo.com with your order number, what you'd like to do (refund, replacement, or exchange), and photos or a video if there's a problem with the item.
We reply within 24–48 hours on business days with a decision and, if a return is needed, the return address and instructions.
Send the item back within 14 days of receiving those instructions.

Please always contact us first. Items posted back without an authorised return can't be matched to your order, can't be processed, and can't be refunded.

⏳ When you'll get your money

Once your return arrives and passes inspection — or once we approve a no-return refund — we issue the refund to your original payment method within 5–10 business days. Your bank or card issuer may need a few extra days to post it to your statement.

If more than 15 business days have passed since we told you your refund was approved and you still don't see it, email us and we'll chase it with you.

🔁 Exchanges

The quickest way to swap for a different product or bundle size is to return the original for a refund and place a new order, so you're not waiting on two shipments in sequence. If you'd rather exchange directly, just tell us and we'll arrange it.

🚫 What we can't accept

Returns sent without prior authorisation;
Requests made more than 30 days after delivery;
Items damaged by drops, liquid, heat, an unapproved power source, disassembly, or modification;
Items with missing parts, accessories, or original packaging;
Items showing wear beyond what's needed to try the product;
Free gifts returned on their own.

📮 Undelivered, refused, or wrong-address parcels

Please check your address carefully at checkout. If a parcel comes back to us because the address was incomplete or incorrect, or because it was refused or left unclaimed, we'll refund the item value once it's returned to us; outbound and return shipping costs aren't refundable in that case.

If tracking shows your parcel as delivered but you don't have it, tell us within 7 days of that scan so we can open a carrier investigation while the claim window is still open.

🌍 Your consumer rights

The 30-day window described above is what we offer, and it applies to every order, wherever you are.

You may also have rights under the consumer protection laws of your own country — for example a legal cancellation period, or a right to a refund, repair, or replacement for faulty goods. Those rights apply in addition to this policy and are never reduced by it. Where your local law gives you more than we offer here, your local law applies.

You don't need to quote any legislation at us. Just email us with your order number and tell us what's wrong.

💳 Before you dispute a charge

If anything about your order or refund looks wrong, please email us first. Almost every issue is sorted the same day, and it's far faster than a bank dispute. Opening a chargeback while we're already working on your case only pauses the refund we're processing for you.

🤍 Our promise

Coram exists to make a room feel calmer at the end of the day. If your light doesn't do that for you, tell us — we'd rather make it right than leave you with something you don't love.

Questions any time: teamcoram@yahoo.com